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Returns

Return Policy: 

  • Items purchased can be returned for a full refund within 15 days of the delivery date.
  • Items must be in original condition, with all tags attached, to be eligible for a refund.
  • Worn, altered or washed items cannot be returned.
  • Exchanges are not accepted.
  • Returns are free of charge within the U.S.
  • If you have questions or concerns, please contact NYDJ via email at: nydj-onair@nydj.com or at 1-877-664-7698.

 

HOW TO RETURN AN ITEM IN THE UNITED STATES:

  1. To start a return CLICK HERE
  2. Enter your order number and email address. 
  3. Pack and seal your box securely in the original package, if possible.
  4. Follow instructions for drop off. 

 

Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer service team at Nydj-onair@nydj.com or at 1-877-664-7698.

NOTE: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense.